1. 14-Day Refund Guarantee
If you are dissatisfied with your Pro pass or have trouble accessing it, you can request a full refund within 14 calendar days of purchase.
Any mandatory consumer rights that apply to your purchase remain available.
2. Access and Renewals
Pro passes expire automatically 30 days after activation. If you have a recurring subscription from an earlier purchase, use the link in your receipt or email [email protected] for help cancelling it.
- Accidental renewal charges reported within 14 days without substantial subsequent downloads are eligible for a full refund.
3. Duplicate Charges & Processing Errors
If you were charged multiple times due to a network or checkout error, or if an account upgrade failed to activate after payment confirmation, contact us immediately and we will issue a full refund for any duplicate or erroneous transaction.
4. How to Request a Refund
Email [email protected] with your account email address and invoice or transaction reference. Support will confirm the refund method and timing.